Shipping policy

We’re pretty excited about getting your order to you. We ship to all countries except those listed in the Shipping Restrictions section below.

Shipping Options

Receive FREE Standard Shipping for purchases over €100.

Please note that VIBAe Pre-Loved items are sold by Ninyes and excluded from free shipping.

Shipping Restrictions

We do not ship to:

• Belarus
• Crimea
• Cuba
  
• Iran
• North Korea
• Russia
• Syria
• Ukraine

Shipping to P.O. Boxes

We cannot ship to P.O. Boxes and APO/FPO at this time.

Shipping to Multiple Addresses

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Taxes & Duties

Prices displayed on the website do not include import duties or taxes.

Depending on where you live, your country’s customs office may impose additional charges on your order: import fees, declaration fees, import duties (tariffs), and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as the De Minimis value and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

Occasionally, customs agents may delay the delivery of packages at their discretion.

We are also required to state the value of the order (i.e., the price) directly on your package. We know what you may think, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

VIBAe has no control over these charges. For more information on customs, duties, taxes, and other import charges, please contact your local customs office.

Order Tracking Information

Shipping Confirmation & Receipt Email

1. Once an order has shipped, we'll send you an email with the tracking number.
2. Click the link in the email to track the progress of your shipment.

Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us at customercare@vibae.com so we can get you sorted.

If you refuse your order or any part of it without authorization from us, you will be responsible for all shipping, duties, and taxes.

Redirecting An Order

Please ensure your shipping address is correct, as we can’t redirect orders once items have been dispatched. Sorry!