Refund policy

Sometimes We Change Our Minds

Here at VIBAe, you, our loyal clients, are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.

Online Purchases - Return & Exchange Policy

Not in love? Returns are super easy.

Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your shipping confirmation & receipt emails are considered your receipt.

Regular Priced Merchandise

RETURNS
  • You can receive a refund within 30 days from the shipping date or merchandise credit on an eGift Card within 40 days from the shipping date. After 40 days, we will no longer accept returns.
  • There is a €10 restocking fee for refunds to the original payment method, and the shipping cost is not refunded; however, we will provide a free return label. It can take up to 14 days for a return to be processed dependent on the number of returns coming in. 
EXCHANGE
  • We are not able to offer exchanges online. If you would like to exchange an item, you’ll need to complete a return and place a new order.

Sale Merchandise

RETURNS
  • Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 30 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
  • Sale items marked at 50% off or greater are final sale.
EXCHANGE
  • We are not able to offer exchanges online. If you would like to exchange an item, you’ll need to complete a return and place a new order.

Return & Exchange Conditions

For all returns or exchanges:

  • Items must not be worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

The following items are final sale and not eligible for return or exchange:

  • Sale items marked at 50% off or greater

Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto an eGift Card. Nice and simple.

How to Mail Back an Online Return

Note: A return postage fee will be deducted from your refund.

Follow the steps below to complete online returns for online purchases.

  1. Find a Return Label in the shoe box
  2. Pack your items securely in the original shipping box and stick the Return Label on top (make sure the previous label barcode is completely covered).
  3. Drop off your package at your nearest location.

When your refund is complete, we’ll email you right away and let you know. We do not refund import duties or taxes.

Online Return Refund & Processing

Refunds will be credited to the original method of payment you made on vibae.com.

All returned items that were purchased using a gift card will be refunded back onto a gift card.

Once we receive your return package, we’ll process your return within 7 to 10 business days.