VIBAe Tribe Terms and Conditions
VIBAe Tribe – Terms & Conditions
1. Introduction
VIBAe Tribe is VIBAe's loyalty programme. It's run by VIBAe Oy, FI30206931, Lönnrotinkatu 22, 00120 Helsinki, Finland ("VIBAe", "we", "us").
Everyone who buys from VIBAe with an email address is automatically part of VIBAe Tribe. There's nothing to sign up for. These terms apply when you use your vibes or tier benefits. If you'd rather not take part, just let us know.
Our Privacy Policy explains how we handle your personal data. If you don't agree with these terms, you can leave the programme at any time by contacting us (see section 9). Leaving doesn't affect anything you've bought from us.
2. Who can join
You can join if you're at least 18 and have a VIBAe customer account. One membership per person.
The Tribe is open in every country we ship to, and in our Helsinki stores and Hanko pop-up. If local law doesn't allow the programme, or part of it, where you live, that part doesn't apply to you.
If you were already a VIBAe customer when the programme launched on 14.10.2026, we've placed you in a tier based on your lifetime spend with us. Vibes are only earned on purchases made from that date onwards.
3. How it works
You earn vibes when you shop with us, and you spend them as money off. The more you've spent with us over time, the higher your tier and the faster you earn.
Earning vibes
• You earn 1 vibe for every €1 you spend on qualifying purchases, multiplied by your tier rate.
• Purchases in other currencies are converted to euros.
• Vibes land in your account.
• You can also earn vibes through referrals, leaving reviews, tier upgrade bonuses and birthday rewards.
Tiers
Your tier depends on your total spend with us since you first bought from VIBAe.
New
€0–€299
Returning
€300–€699
Regular
€700–€1,199
Inner Circle
€1,200+
Spending vibes
• 100 vibes = €1 off a future order, used as a discount code from your account.
• Vibes have no cash value and can't be exchanged for money.
Returns and refunds
• If you return something, we remove the vibes you earned on it and reduce your lifetime spend to match. This can move you to a lower tier.
• If you'd already spent those vibes, we deduct them from your balance.
• If you get a refund on an order you paid for partly with vibes, we give those vibes back.
Expiry
The vibes expire after 12 months with no purchases, and we email you at least 30 days before they do.
4. Your vibes are yours
Vibes, tier status and rewards belong to your account only. You can't sell, swap or transfer them to anyone else, or combine them with another person's account.
5. Playing fair
The programme is for real customers making real purchases. Please don't:
• open more than one account to earn extra vibes
• refer yourself, or create fake referrals
• buy items to earn vibes and then return them as a pattern
• use the Programme in any other way meant to get rewards you haven't genuinely earned
If we have good reason to think this is happening, we may remove the vibes or rewards involved. In serious or repeated cases, we may close the membership. We'll tell you why and give you the chance to respond, unless the law stops us.
6. Changes to the programme
We may change the programme over time, for example its earn rates, tiers, perks or these terms. We'll do it for a good reason: a change in our business, our costs, our platforms, or the law.
How we'll tell you
• For changes that affect you negatively, we'll email you at least 30 days before they take effect and update this page.
• Small or positive changes, like adding a new perk, can apply straight away.
• If you don't like a change, you can leave the Programme before it takes effect.
Your vibes stay safe
Vibes you've already earned keep their value. A change won't reduce the value of vibes already in your account (the expiry rules in section 3 still apply).
If we pause or end the Programme
We'll give you at least 30 days notice. You can spend your vibes during that time, and for 60 days after the programme ends.
When we may act without notice
Only to stop fraud or misuse (section 5), to fix an error (section 7), or when the law requires it.
7. Mistakes and liability
We work hard to get things right, but systems and people occasionally slip. If vibes, tiers or rewards are applied incorrectly, in either direction, we'll correct them and let you know. If you think we've missed something, tell us (section 9) and we'll look into it.
Our responsibility for the programme is limited to the extent the law allows. Nothing in these terms limits your rights as a consumer, or our liability where the law doesn't let us limit it.
8. Which law applies
These terms are governed by Finnish law. That doesn't take away any consumer rights you have under the law of the country where you live.
If something goes wrong, please talk to us first. Most things can be sorted with a conversation. If not, you can bring a claim in the courts of Finland or in the courts where you live. EU residents can also contact the Finnish Consumer Disputes Board (Kuluttajariitalautakunta) or use their national consumer advice services.
9. Questions
Anything unclear, or want to leave the programme? Email customercare@vibae.com
Refer a Friend – Terms & Conditions
Good taste loves company. Here's how sharing VIBAe works.
1. Who can refer
Any VIBAe Tribe member aged 18 or over. These terms apply alongside the VIBAe Tribe terms.
2. How it works
- Share your personal referral link from your account at vibae.com.
- Your friend gets 15€ off their first minimum order over €100.
- Once their order has been fulfilled, you get 15€.
- In our Helsinki stores, your friend can give your referral code at the till instead. A referral discount can't be combined with vibes or other discounts on the same purchase.
3. Who counts as a friend
Someone who hasn't bought from VIBAe before. Referring yourself or someone in your own household doesn't count.
4. Keep it personal
Share your link with people you know and who have not purchased from us before. Please don't post it on social media, coupon or deal sites.
5. Playing fair
We check referrals for misuse, such as repeated or near-identical email addresses, or several referrals from the same address or IP. If something looks wrong, the referral may be blocked and any reward removed. In serious cases, we may close the account. Our Privacy Policy explains what data we use.
6. Returns
If your friend returns their order, the referral doesn't count and the reward may be removed.
7. Changes
We may change or end Refer a Friend. For changes that work against you, we'll email you at least 30 days in advance. Rewards you've already earned stay yours.
8. Everything else
Mistakes, liability and governing law are covered in the VIBAe Tribe terms. Questions? Contact us at customercare@vibae.com
Last updated: 14.10.2026
